Shipping Policy

Thank you for shopping with us! Below are our shipping terms and conditions.

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Processing Time

• Orders are processed within 1–3 business days after payment verification.

• Orders are not shipped or delivered on weekends or holidays.

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Shipping Time

Since we work with global suppliers to bring you the best prices, shipping times may vary depending on your location:

• United States, Canada, Europe: 7–20 business days

• Australia & New Zealand: 10–25 business days

• Asia: 7–15 business days

• Other countries: 15–30 business days

(Please note: These are estimated times only. Actual delivery may vary due to customs, postal delays, or other unforeseen factors.)

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Shipping Costs

• Alternatively: Shipping costs are calculated at checkout based on your location and order size.

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Order Tracking

• Once your order has shipped, you will receive a tracking number via email.

• Tracking updates may take 2–5 business days to appear.

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Delays & Lost Packages

• We are not responsible for delays caused by customs or courier services.

• If your package is lost in transit, please contact us. We will do our best to resolve the issue.

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Wrong Address Disclaimer

• Please make sure your shipping address is correct before placing an order.

• We are not responsible for orders shipped to an incorrect address provided by the customer.

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Customs, Duties, and Taxes

• We are not responsible for any customs fees, import taxes, or duties applied to your order.

• These charges are the responsibility of the customer.

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Contact Us

If you have any questions regarding your order or shipping, please contact us at:
📧 info@urbangearco.store