Returns & Refunds

At UrbanGearCo, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help make the returns process as simple and straightforward as possible.

Return Eligibility

To be eligible for a return, items must be:

  • Unused and in their original condition

  • Returned in the original packaging

  • Accompanied by proof of purchase

  • Requested within the applicable return period

For hygiene and safety reasons, certain personal care or beauty products may not be eligible for return once opened or used.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, we may request photos of the item and packaging.

Once verified, we will work with you to provide a replacement, exchange, store credit, or refund, depending on the situation.

Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, refunds will be processed to the original payment method used during checkout. Please note that processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used products

  • Opened personal care or beauty items

  • Gift cards

  • Clearance or final-sale items

  • Products damaged due to misuse or improper handling

How to Request a Return

To start a return request, please contact our customer support team and provide:

  • Your order number

  • The reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Our team will guide you through the next steps and provide return instructions if your request qualifies.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, we're here to help.

Contact our support team through our Contact Us page, and we'll be happy to assist you.

Thank you for shopping with UrbanGearCo.

UrbanGearCo – Smart Therapy for Modern Living.