Shipping Information

We're committed to delivering your order safely, securely, and as quickly as possible.

At UrbanGearCo, we work with trusted shipping partners to ensure your products arrive in excellent condition. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping & Delivery

Delivery times may vary depending on your location and the shipping method selected at checkout.

Estimated Delivery Times

Metro Manila: 5-7 business days
Provincial Areas: 7–12 business days
International Orders: Delivery times vary by destination

Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this information to monitor the status and progress of your delivery.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order. Incorrect or incomplete addresses may result in delivery delays or additional charges.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.

Need Assistance?

If you have any questions about your order, shipping status, or delivery options, our customer support team is here to help.

Thank you for shopping with UrbanGearCo.

UrbanGearCo – Smart Therapy for Modern Living.