Shipping Policy

Thank you for shopping with UrbanGearCo. We are committed to delivering your order safely, securely, and as quickly as possible.

Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During promotional periods, holidays, or peak seasons, processing times may be slightly longer.

Shipping & Delivery

Estimated delivery times may vary depending on your location and courier availability.

Estimated Delivery Times

Metro Manila

  • 7-15 business days

Provincial Areas

  • 10-20 business days

Delivery times are estimates only and may be affected by factors beyond our control, including weather conditions, courier delays, high shipment volumes, and other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order details.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to become available after your shipment has been dispatched.

Shipping Delays

While we strive to meet all estimated delivery timelines, occasional delays may occur.

UrbanGearCo is not responsible for delays caused by:

  • Courier service interruptions

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Other circumstances beyond our control

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

UrbanGearCo is not responsible for orders delivered to an incorrect address provided by the customer.

Additional shipping fees may apply if a package needs to be re-shipped due to incorrect address information.

Lost, Missing, or Damaged Packages

If your package appears lost, damaged, or missing, please contact us as soon as possible.

Our support team will work with the courier to investigate and help resolve the issue.

Need Assistance?

If you have questions regarding your order, shipping status, or delivery information, please contact us:

📧 Email: info@urbangearco.store

Thank you for choosing UrbanGearCo.

UrbanGearCo – Smart Therapy for Modern Living.