Warranty & Product Care

At UrbanGearCo, we stand behind the quality of the products we offer. We are committed to providing reliable products and exceptional customer support to help you get the most from your purchase.

Product Warranty

If your product arrives damaged, defective, or develops a manufacturing fault under normal use, please contact our customer support team as soon as possible.

To help us assess your claim, we may request:

• Your order number

• A description of the issue

• Photos or videos showing the problem

Once reviewed, we will work with you to determine the appropriate solution, which may include troubleshooting assistance, a replacement, store credit, or other remedies where applicable.

Please note that warranty coverage does not apply to damage caused by misuse, accidental damage, improper handling, unauthorized modifications, or normal wear and tear.

Product Care & Maintenance

Proper care helps ensure the longevity and performance of your products.

For beauty and wellness devices, we recommend:

• Following all instructions provided with the product

• Cleaning devices regularly using approved cleaning methods

• Storing products in a cool, dry place away from direct sunlight

• Keeping devices away from water unless specifically designed for water exposure

• Avoiding drops, impacts, or improper handling

Following these recommendations can help maintain optimal performance and extend the life of your product.

Device Safety

For LED therapy devices, eye wellness products, and other electronic items, always use the product as intended and according to the manufacturer's instructions.

Discontinue use and contact support if you experience unusual performance issues or product defects.

Need Assistance?

If you have questions about product care, warranty coverage, troubleshooting, or product maintenance, our customer support team is here to help.

Simply contact us through our Contact Us page, and we'll be happy to assist you.

Thank you for choosing UrbanGearCo.

UrbanGearCo – Smart Therapy for Modern Living.